Last update: 19.09.2023

1. Scope of application
These general terms and conditions of sale and delivery apply to all sales contracts concluded via the website (hereinafter: the website), and form an integral part of such contracts. These general terms and conditions take precedence over any general terms and conditions of business of the other party.
These terms and conditions are subject to change. The general terms and conditions in force at the time the order is placed shall apply to the contract.

2. Order and conclusion of contract
After placing an order via the website, the buyer will receive an order confirmation by email, which corresponds to Charlie Ganache SARL’s acceptance to conclude the contract.
The sales contract binds the buyer to Charlie Ganache SARL, chemin de la Mousse 36, 1225 Chêne-Bourg.

3. Prices
Prices are in Swiss francs (CHF), including VAT.
The prices displayed on the website on the day of the order are decisive for the contract. Please note that no shipment will be made without confirmation of payment.
No reimbursement will be made in the event of a price change between the date of order and delivery.
Charlie Ganache SARL may modify its prices at any time and without notice.

4. Terms of delivery and shipping costs

Shipping costs are at the buyer’s expense.
Orders are dispatched Monday to Friday.
The buyer is obliged to provide precise information when entering his contact details (street, number, e-mail address, postcode, town, country, necessary codes) to enable delivery under normal conditions.
Once payment has been accepted, Charlie Ganache SARL undertakes to sell and ship the products ordered by the customer as quickly as possible using a high-quality carrier. Delivery rates are based on the weight of the parcel (weight of packaging and product ordered) and the destination zone. No compensation can be claimed for late delivery. Under no circumstances may Charlie Ganache SARL be held responsible for any damage to products resulting from opening the parcel during transit, nor in the event of the recipient’s absence when the parcel is deposited. 
In the event of non-receipt of the parcel by the addressee, a reshipment or a second delivery at the request of the purchaser will be invoiced.

5. Payment

Payment is made by credit card.

6. Delivery time

Charlie Ganache SARL endeavours to process orders as quickly as possible. However, delivery times are given for information only and are not binding.
Any delay therefore does not entitle the purchaser to withdraw from the contract, refuse the goods or claim compensation or damages.
Indicative delivery times may be extended in the event of obstacles for which Charlie Ganache SARL is not responsible, such as force majeure, official decisions, natural phenomena, war, operational or transport problems, strikes, accidents, illness, as well as delayed, defective or missing deliveries.
Delivery times are longer during holiday periods (e.g. Valentine’s Day, Easter, Mother’s Day and Christmas), so please plan your orders accordingly. If you place your order before 12.30pm, we will deliver your parcel to the post office on the same day. However, we cannot guarantee delivery times, over which we have no control.

7. Complaints and returns

All claims must be made within 24 hours of receipt of the parcel by email:
After this time, no claim will be taken into account. We do not accept returns.

8. Unavailability and partial deliveries

If one or more items ordered are unavailable, Charlie Ganache SARL will inform the customer by email, who will be offered the following choice:

  • partial delivery, i.e. dispatch the available items and put the unavailable product(s) on hold;
  • modification of the order by cancelling the unavailable product(s);
  • dispatch of the order only when all products are available.

Please note that the credit card is debited when the order is validated. Consequently, the credit card will be debited even if one or more items cannot be delivered. In such a case, and in the event of total unavailability of one or more products, the relevant amounts will be reimbursed. If all the references of an order are unavailable, the amount and shipping costs will be refunded in full.
It is further specified that in the event of temporary or definitive unavailability of one or more products, no compensation or damages are due by Charlie Ganache SARL.

9. Guarantees

Charlie Ganache SARL guarantees only that the products delivered correspond to the products ordered in terms of quantity. Any other guarantee is expressly excluded by Charlie Ganache SARL.
If, upon receipt of products, the buyer notes that the products delivered do not correspond to the quantities ordered, it must inform Charlie Ganache SARL by email within 24 hours of receipt of order.
Charlie Ganache SARL will then send the buyer a return authorization. The buyer will have a period of 3 days from receipt of the authorization to return the non-conforming products. If the products are not returned within this period, the purchaser will be deemed to have waived the right to return the products. Charlie Ganache SARL will replace returned products upon receipt. In the event of impossibility or stock shortage, products that cannot be replaced will be reimbursed.
Charlie Ganache SARL accepts no liability for direct or indirect damage suffered by the purchaser and/or the purchaser’s customers/contractors in connection with the products delivered.
All product information available on the website (in particular photos) may differ from the actual product and is therefore published without obligation.

10. Force majeure

Charlie Ganache SARL is not responsible for non-performance of the contract for reasons beyond its control, such as strikes, acts of terrorism, war, natural disasters, problems affecting suppliers and transportation. Each party will be entitled to a reasonable additional period for performance, however, if such circumstances last more than 40 days, the contract may be terminated by written notice by either party, without compensation.

11. Applicable law / Partial nullity / Modifications / Place of jurisdiction

These terms and conditions are governed exclusively by Swiss law. Should any part of these terms and conditions be declared invalid by a court of law, this shall not affect the validity of the remaining provisions of the terms and conditions. Charlie Ganache SARL reserves the right to modify these terms and conditions at any time.
The parties acknowledge the exclusive jurisdiction of the courts of Geneva for any dispute or difference between them.