PRIVACY POLICY

Introduction

This privacy policy concerns the www.charlieganache.com website.
Data protection is a matter of trust and the basis of our collaboration. Protecting your personal data is a fundamental priority for us. The purpose of this privacy policy is to inform you about how we collect, use, share and protect your personal information. We are committed to respecting your privacy and to implementing the necessary measures to ensure the confidentiality and security of your data.
Our privacy policy has been drawn up in a transparent and accessible manner, with the aim of providing you with a clear understanding of our data protection practices.
We invite you to take the time to read it carefully and to consult it regularly, as it may be updated to reflect developments in our activities and changes in legislation. By choosing to use our services, you accept the practices described in this privacy policy. If you do not agree with this statement, please do not provide us with your contact details.
If you have any questions or concerns about your personal data, please do not hesitate to contact us by e-mail.

1. Definition of personal data
Personal data is any information which, alone or in combination with other information, identifies a person or makes that person identifiable. Examples include a name, e-mail address or IP address.

2. Collection of information
We only collect information that you choose to send us.
This may include your surname, first name, telephone number and e-mail address, particularly when you make a request by e-mail or via a contact form on our site.
When you subscribe to our newsletter, the data you provide in this context, in particular your e-mail address and your name, may be used for the regular sending of our newsletter, which is carried out either directly by us or by a specialist company (Mailchimp application – read their Privacy Policy / kreativmedia application – read their Privacy Policy). You can unsubscribe at any time via the link in the newsletter or by informing us by e-mail.

The pages of this site may include embedded content (for example, links to other websites). We use Google Analytics from Google LLC to collect data via cookies and similar technologies. This data, such as your IP address, browser type, operating system and pages visited, helps to generate reports on site activity. This data helps us to understand visitor behaviour, improve the site and optimise our marketing efforts for a better user experience. The data collected is anonymous and aggregated, containing no personally identifiable information transmitted to Google (see their privacy policy). Such information on the use of this website may be transmitted to servers abroad and stored there. By continuing to browse our website, you agree to the transfer of this data.
We use a cookie, see point 6, (saving the consent required by the Data Protection Act DPA) which remembers your settings regarding your privacy preferences.

  • During your visit to our online shop, we track :
    Products you have viewed: this allows us, for example, to display products you have recently viewed.
  • Location, IP address and browser type: we use these to estimate taxes and shipping costs
  • Delivery address: we will ask you to enter this to estimate shipping costs before you place an order, and to send the order to you.

We use cookies (see point 6 of the privacy policy) to track the contents of the shopping basket while you are browsing our site.

When you purchase from our website, we will ask you to provide information including your name, billing address, delivery address, e-mail address, telephone number, payment/credit card details and possibly account details such as username and password. This information will be used to:

  • Send information about your account and order
  • Responding to enquiries, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligations, such as calculating taxes
  • Improve our shop offerings
  • Send you marketing messages, if you choose to receive them

f you create an account, we store your name, address, email, and telephone number, which will be used to pre-populate the order validation for future orders.
We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obliged to continue to store it. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email and billing and shipping addresses.
We also store comments or reviews, if you choose to send them.
We accept payments via the Stripe platform. When processing payments, certain data will be transmitted to these external services, including information required to complete the payment, such as the total amount or billing information.
Please read Stripe’s privacy policy for more details.

3. Use of information
We collect your data to personalise your experience on our site and beyond, by providing you with informational and promotional content relating to our business.
We also do this to improve the user experience and the operation of our website.

4. Disclosure to third parties
We do not sell, trade or transfer your personal information to third parties.

5. Protection of information
We implement a variety of security measures to safeguard the security of your personal information. We use state-of-the-art encryption (SSL/https certificate) to protect sensitive information transmitted online. We also protect your information offline. The computers and servers used to store personal information are kept in a secure environment. However, given the inherent risks, we cannot guarantee absolute security and, therefore, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.This site uses an iThemes Security extension to provide maximum protection against external attacks. More information about this extension below:

  • Visiting the login page sets a temporary cookie that facilitates compatibility with other login methods. This cookie contains no personal data and expires after one hour.
  • The IP address of visitors, the ID of logged-in users and the identifiers of login attempts are recorded conditionally to check for malicious activity and protect the site against specific types of attacks. Examples of conditions at login: login attempts, logout requests, suspicious URL requests, changes to site content and password updates. This information is kept for 60 days.
  • This site is scanned for malware and vulnerabilities by iThemes site analysis. We do not retrieve any personal data during the scan, however public personal information (such as comments) will be processed.
  • Security logs are kept for 60 days.
  • This site is scanned for malware and vulnerabilities by iThemes site analysis. We do not retrieve any personal data during scanning, however public personal information (such as comments) will be processed.
  • Security logs are kept for 60 days.
  • This site is part of a network of sites that protect against brute force attacks. To activate this protection, the IP address of visitors attempting to connect to the site is shared with a service provided by ithemes.com. For more information on privacy, please consult the iThemes privacy policy.
    Our site is hosted by Kreativ Media GmbH in Zurich, Switzerland.

A cookie is a small data file downloaded to your device when you visit a website. It is then sent back to the original website on each subsequent visit, or to another website capable of recognising it.
We use cookies to recognise your device. They improve access to a site and make it possible to identify regular visitors. They improve the user experience by tracking and targeting interests. However, they are in no way linked to any personal information about visitors.
We use the following types of cookies to ensure the smooth operation of the site.
Technical / functional / session cookies These cookies are necessary for browsing the site. They enable use of the site’s main functions. Without these cookies, users cannot use the site normally. Some cookies ensure that your user preferences remain known. By setting functional cookies, we make it easier for you to visit our website. For example, you do not have to enter the same information several times when you visit our website and items remain in your shopping basket until you have paid. We may set these cookies without your consent.

Analytical/third-party/statistical/marketing cookies These cookies are used to track the use and performance of the site and to improve its operation by analysing the number of visitors to the information pages and by monitoring opening rates, click-through rates and bounce rates on an individual basis.
You can delete cookies stored on your computer via your browser settings. You can also control certain third-party cookies by using a privacy-enhancing platform such as www.youronlinechoices.com/ch-fr/.
How do I deactivate or delete cookies?
You can use your web browser to delete cookies automatically or manually. You can also specify that certain cookies should not be placed. Another option is to modify your Internet browser settings so that you receive a message each time a cookie is set. For more information on these options, please refer to the instructions in the Help section of your browser. Please note that our website may not function properly if all cookies are disabled. If you delete cookies from your browser, they will be placed again with your consent when you visit our website again.
For more information about managing cookies on the web: allaboutcookies.org/en/

7. Rights to your data (modification or deletion)
Please note that you have the right to modify or delete your personal data at any time, as well as to define the use that may be made of it, by contacting us by email.
If you have an account or if you have left comments on the site, you can ask to receive a file containing all the personal data that we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

8. Legal basis
This Privacy Statement is based on the Swiss Federal Data Protection Act (DPA) and also takes account of the European Union’s General Data Protection Regulation (GDPR).

9. Contact
If you have any queries about our privacy policy, please contact us by e-mail.
CHARLIE GANACHE SARL
Pierre-Olivier Brändli Chemin de la Mousse 36 1225 Chêne-Bourg Switzerland ID number CHE-196.874.176
078 847 81 87 piobrandli@charlieganache.ch

10. Legislation
We undertake to comply with the legislative provisions applicable in Switzerland.

11. Changes to the privacy policy
We reserve the right to make changes to this privacy policy.
Last modified on 13 September 2023.